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Apartment Owners and Managers
Frequently Asked Questions (FAQs) Quick Links
What does a Home Partners community web site cost and what does it include? There is a one-time set-up fee and a monthly hosting fee. The set-up fee for a Basic Site is $199.95 and the Deluxe Site is $499. The monthly hosting fee is $39.95 per month for a Basic Site, and $49.95 per month for a Deluxe Site. Optional services are available for an additional fee. The set up fee includes:
Monthly service fee includes:
Can I design my own web site layout and design? We have standard web site community templates available. If you want to design your own template contact us for a quote. What optional services are available? We offer the following optional services
How much time will I have to put in to my community web site to make it successful? The amount of time you spend on the design, implementation, and up keep of your web site depends on the size of your community and how often you want to update the web site with information. The challenge is the promotion of the site to ensure that current and new residents register for access to the resident’s corner. The benefit of a Home Partners community web site is that once residents have registered, you have captured their email address. This means that all future communications can be done by the web site saving time and money. Your community web sites reside on our server so all program updates, maintenance, future features etc are transparent and require no intervention by you to keep current. Can I purchase and use my own domain name for my community web site? Yes. You can purchase and use your own domain name if you have one, or we can purchase one for you for $10 per year. Can I change my domain name? There is a $40.00 fee for domain name changes. Make sure that the domain name you provide to us is spelled correctly. What programs are available to promote and market my community web site? We can help you with our optional Search Engine Marketing Services. How long will it take to get my community site running? The average community web site can be up and running in three to four hours. What happens after I order my basic community web site? To start the process we will E mail you temporary web site and administration page links to view your new community Web site in action. Next, our customer service staff will contact you within one business day to confirm the information and order placed for your community Web site. You can then begin typing the text for the pages on your Web site. Normally, it takes 1 to 3 days for your new domain name to propagate thru the Internet to access your web site nationwide. In some parts of the US this will begin immediately. What happens after I order my deluxe community web site? To start the process we will E mail you a temporary community link and administration page links to view your new community Web site in action. Next, our customer service staff will contact you within one business day to confirm the information and order placed for your community Web site. Our Project Managers will work with you to ensure we have the information we need to start implementing the pages of your new community Web site.How is a “community” defined? This decision is entirely up to you. You determine how you want to define your community. How much DISK storage do I get for a basic and deluxe web site? Each community web site is allocated unlimited amount of disk storage. Can I change the navigation menu options and templates on a basic web site? The navigation menu options and templates are fixed. However, changes such as color schemes and different headers are available upon request. Contact us for a quote. Can we add more pages? Yes, you can add an unlimited number of additional pages to your community web site. How long is a community web site contract? Our standard contract is for one (1) year. In addition to the one-time set up fee, you agree, by signing the contract, to pay a minimum of twelve monthly web site hosting fees. What is your refund policy? If any web sites are cancelled within three (3) days of the order, there will be a $75.00 processing fee charged per web site. If any web sites are cancelled following the three (3) day period, NO refund will be given. In order to cancel a site you MUST call Home Partners at 1-877-293-7873 and speak to a company representative. What kind of technical support do I get with my contract? Every Home Partners community web site includes free access to our technical support customer service center where our staff is available from 9:00 AM ET to 6:00 PM ET Monday thru Friday to assist you. The toll free number is 1-877-293-7873. Can I supply my own web site logo? Yes. Can I sell advertising space on my community web site? Yes, you may sell or trade advertising space on the community Web site. Can I run my Web site on my own web servers? Yes, Contact Us for a quote. What billing options are available? The one-time set up fee and monthly web site hosting fees
are automatically billed to your credit card unless you are pre-approved
for monthly billing. If payment is past due by thirty days or more, we
reserve the right to cancel the service and resell the web
site.
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